In poorly designed systems:
- expectations shift without notice
- rules are applied inconsistently
- decisions are reversed without explanation
- people are blamed for systemic failures
In that environment, chaos feels strangely safer.
At least in chaos:
- people rely on instinct
- blame is diffuse
- no one pretends the system is fair
So when leaders say, “We need more structure,” teams hear, “We’re about to lose autonomy without gaining clarity.”